Terms & Conditions

• 1. Who do these terms and conditions apply to?
  • a. They apply to the hirer of the vehicle, to anyone who drives the vehicle and to anyone who provides Brunca Rent a Car with a cash payment or a credit or debit card authority in relation to a rental.
  • b. When we refer to "you" we mean the hirer, anyone named on the Rental Agreement as an additional driver ("Additional Authorized Driver") and anyone who provides us with a cash payment or a charge card authority.
  • c. When we refer to "we", "us" "our" or "Brunca Rent a Car" we mean the company identified on the front page of the Rental Agreement.
  • d. When we refer to "Authorized Driver" we mean You and each "Additional Authorized Driver" as any authorized driver who is also noted on Your Rental Agreement.
• 2. What do I get from Brunca Rent a Car?
  • a. You get a vehicle in the rental class you have booked (or a comparable vehicle if a vehicle in that class is unavailable) for the period of time stated on the front page of the rental agreement. That rental agreement, these terms and conditions, the Vehicle Details and Conditions Report referred to below and (where applicable) a charge card authority form and any other document given to you by Brunca Rent a Car at vehicle pick-up together comprise the Rental Agreement.
  • b. You also get any equipment you have hired, for the period of time stated on the front page of the rental agreement.
  • c. You will have access to standard roadside assistance, free of charge, where the assistance has been requested by you or an Additional Driver. Standrard free roadside does not apply when the reason was cause by negligence or required due to something that you have done or caused to be done to the vehicle. (See section 5-h-3).
• 3. What must I do before I drive away?
  • a. Before you leave the location from which you have rented your vehicle, you should inspect the vehicle and make sure it is in the condition shown in the Vehicle Details and Conditions Report. You should report any differences immediately to the staff at the pick-up location. You should also make sure you have any equipment you have requested. If you have any queries, you should go back to the rental counter.
• 4. What are the Estimated Rental Charges?
  • a. The rental charges that we know about when you collect your vehicle are set out on on the Rental Agreement. The total charges that you will need to pay at the end of your rental may be different from the Initial Rental Charges if, for example, circumstances change (see section 5 - "What charges might I incur in addition to the Estimated Rental Charges?") or if you need to pay for any damage to the vehicle or any property (see section 9). Once all charges are known, the Estimated Rental Charges become the Rental Charges.
  • b. In addition to the daily rate, which is the rate we charge for each consecutive 24 hour period from the time you hire the vehicle, the Estimated Rental Charges may include any of the following:
    • 1. Any goods and services tax or other tax or fee imposed by a relevant authority.
    • 2. The cost of hiring any equipment such as infant, toddler and child seats, GPS (satellite navigation) units, or mobile phones.
    • 3. Prepaid fuel, if this option is available at the location from where you collect the vehicle and you elect to take this option.
    • 4. A daily fee for any of our coverages.
    • 5. A fee for returning a vehicle at a location other than where you picked it up, which we call a Change of Drop-Off Location (CODL).
    • 6. A fee to compensate Brunca Rent a Car for loss of rental income if you:
      • i. Damage the vehicle requiring the vehicle to be off the road for repair, which is also subject to an Admin Fee.
      • ii. Return the vehicle after the expiry of your rental period, without our prior authorization.
• 5. What charges might I incur in addition to the Estimated Rental Charges?
  You may have to pay for any of the following:
  • a. Fuel, which we will charge at a per liter rate that includes a labor and time cost, if you return the vehicle with less than a full tank (unless you have purchased prepaid fuel at the start of your rental).
  • b. Traffic and parking fines incurred during the period of your rental.
  • c. An Admin Fee in relation to traffic, parking and toll road fees and fines.
  • d. The cost of repair to or replacement of the vehicle or any items supplied with it such as keys, tires, tire change equipment, or other property you damage, and any costs associated with repair or replacement of the vehicle, items or property, though the charge to you may be reduced if you purchase Maximum Coverage MC protection from us (see section 7 - "How do I reduce my charges if the vehicle is damaged, lost or stolen or other property is damaged?").
  • e. A charge to cover the rental income that we reasonably consider we have lost if, the damage to or loss of the vehicle means that Brunca Rent a Car loses the opportunity to hire it out to someone else.
  • f. The cost of repair to or replacement of damaged or lost equipment, and any costs associated with repair or replacement.
  • g. A charge for professional cleaning of the vehicle where the condition of the vehicle requires a special clean (e.g. as a result of food, drink and other stains and marks, animal fur, mud and dirt and smoke damage (including damage caused by tobacco products).
  • h. Towing costs if the vehicle needs to be towed:
    • 1- From a remote or sparsely populated area.
    • 2- Because of something that you or an Authorized Additional Driver have done or caused to be done to the vehicle that requires the vehicle to be towed.
    • 3- Charges for the use of roadside assistance required due to something that you have done or caused to be done to the vehicle, which includes the following situations:
      • i. The vehicle's battery is flat (and not due to mechanical fault).
      • i. The keys are locked in the vehicle.
      • ii. The vehicle has run out of fuel.
      • iii. A tire on the vehicle requires changing or repair (and not due to mechanical fault or fair wear and tear).
      • iv. The keys to the vehicle have been lost (including the replacement cost of any keys and/ or entry devices for the vehicle).
  • i. Additional Rental Charges if you do not return the vehicle on time, for any reason. We will allow you a grace period of 2 hours and after that we will charge you as follows:
    • 1- If you are more than two hours late, we will charge you for each hour (including the first two) at the additional hourly rate specified in your Rental Agreement.
    • 2- If you are six hours or more late, we will charge you for an additional day (or days if relevant) at the daily rate specified in your Rental Agreement, the cost of a further day of the coverage you selected and any other daily surcharges for each additional day or part of an additional day by which you are late.
    • 3- In relation to any equipment you have hired, we will charge you for an additional day (or days if relevant) if you are more than two hours late.
    • 4- Additional Rental Charges if you return the vehicle and equipment to a location, or at a time and date, different from the drop-off details specified on the front page of the Rental Agreement. We will recalculate your Rental Charges using the daily rates specified on the front page of the Rental Agreement.
    • 5- Legal and other costs which we incur in recovering any Rental Charges and other costs you do not pay when we require you to do so, including any fees or charges imposed by a third party on us or from a debt recovery agency and any other costs reasonably incurred by us in enforcing our rights under these terms and conditions.
• 6. What are my responsibilities?
  • a. You must use the vehicle and any items or equipment supplied with it, only for the purpose for which they are designed and ensure that any equipment (such as infant, toddler, child seat, or GPS unit) is fitted correctly and safely.
  • b. You must take proper care of the vehicle and any items or equipment supplied with it, during the period of your rental, and return them to us in the same condition as when you collected them.
  • c. You must obey all relevant road rules. If you don't, we may require you to pay the full cost of any damage.
  • d. You must be at least 18 years old (unless otherwise specified by us) and hold an unrestricted driver's license which allows you to operate the vehicle.
  • e. You must observe any warning indicators that may appear in the vehicle. If you are not sure what an indicator is telling you to do, you must contact the location from which you rented the vehicle as soon as possible for advice.
  • f. You must operate the vehicle in the manner in which it is designed to be used and ensure you use the right type of fuel. We encourage you to ask any of our staff if you have any doubts.
  • g. Neither you nor your passengers may smoke in the vehicle.
  • h. You must return the vehicle by the return date and time set out on the front page of the Rental Agreement at the location from which you rented it unless we agree to you returning it to another location. Otherwise you may be liable for additional Rental Charges and, if you return the vehicle to a different location, a Change of Drop-Off Location (CODL).
  • i. You must not allow anyone other than the Authorized Driver or any other Additional Authorized Driver set out on the front page of the Rental Agreement to drive the vehicle and you must not hire the vehicle to anyone or use it for commercial gain.
  • j. You must not use the vehicle on an unsealed/unpaved road unless it is a four wheel drive (4WD) vehicle.
  • k. You must not use the vehicle "off road" (e.g. on a fire trail, beach, grassed area or to cross streams, rivers or any other body of water that are higher than half the tires’ height), unless your Rental Agreement specifically authorizes you to do so.
  • l. You must not, unless we authorize you to do so, use or drive the vehicle:
    • i. You must not use the vehicle to transport any animal other than a guide dog.
    • ii. You must not transport the vehicle on a ferry or ship or other watercraft without our permission. Even if we grant you permission however, you will still have to pay for the full cost we incur as a result of an accident, damage to or loss of the vehicle or any equipment, together with the cost of any damage you cause to other property whilst the vehicle is being transported.
    • iii. You must not allow the vehicle to be towed without our permission.
• 7. What happens if the vehicle is damaged, lost or stolen or other property is damaged?
  • a. You must notify us as immediately, (unless there are circumstances under which it is impractical or impossible for you to contact us right away, and you can produce documented evidence of those circumstances on our request), of any damage or loss that has occurred by contacting the location from which you rented your vehicle and giving us full details. If you don't, we may require you to pay the full cost of any damage.
  • b. You must not move the vehicle, not even to the side road, until the traffic police arrives and inspects the vehicle unless you have a reason to believe that the incident or accident was caused in order for you to stop the car.
  • c. You must call the Transit Police : 800-8726-7486 if required under the relevant road rules.
  • d. Make sure you receive all the proper documentation from the Traffic Police Officer and the Insurance Company Agent regarding the incident or accident. You must provide us with all the documents, if you don’t, we may require you to pay the full cost of any damage.
  • e. You must not leave the vehicle unattended before the arrival of a tow truck, or except if your health or safety would otherwise be endangered.
  • f. You may have to contribute to the cost of repair or replacement, depending on the coverage you purchased from us when you first signed the Rental Agreement.
• 8. How do I reduce my charges if the vehicle is damaged, lost or stolen or other property is damaged?
  • a. Unless the circumstances described in section 9 - "When and how would I lose my coverage protection?” apply, the amount you have to pay for each separate instance of damage to or loss of our vehicle, or for damage to other property, third parties and for any associated costs, varies according on the coverage you first selected when you signed the rental agreement.
• 9. When and how would I lose my coverage protection? No matter what coverage you buy from us you will have to pay for the full cost we incur as a result of each separate instance of an accident, damage to or loss of the vehicle or any equipment, together with the cost of any damage you cause to other property and third parties, where:
  • a. You fail to notify us immediately after any accident, damage or loss occurs (unless there are circumstances under which it is impractical or impossible for you to advise us right away, and you can produce documented evidence of those circumstances on our request).
  • b. You fail to provide us with the proper documentation by the Transit Police Officer, Insurance Company Agent regarding the incident or accident.
  • c. You fail to assist us in our investigations in relation to any such accident, damage or loss (e.g. if you fail to cooperate with our investigator or you fail to attend court proceedings as reasonably required by us). You must remain in contact with us for the purpose of providing that assistance until we notify you that your assistance is no longer required.
  • d. You provide us with information that you know to be false or misleading, or knowingly fail to give us all the relevant information you have.
  • e. Except with our written consent, you admit liability to a third party or offer or accept settlement of a claim by a third party.
  • f. The driver is not listed on the Rental Agreement.
  • g. The driver is driving while affected by alcohol.
  • h. The driver is under the influence of any drug which affects the ability to drive a vehicle or any illegal drug, toxin or substance.
  • i. The driver is using the vehicle for racing or time trials.
  • j. The vehicle is being used in the course of committing a crime.
  • k. The vehicle is unattended and unlocked, or the keys are not secure.
  • l. The vehicle is deliberately, carelessly, maliciously or recklessly driven into any body of water.
  • m. The vehicle is being driven off road without prior authorization from us.
  • n. The vehicle is being driven on an unsealed/unpaved road (though this does not apply to 4WDs).
  • o. The vehicle is being driven in a reckless, careless, dangerous or illegal manner or is being used for an illegal purpose or in a manner which would result in a criminal offence.
  • p. The damage or loss is not covered by any policy of insurance providing you with coverage.
  • q. The vehicle is being loaded, unloaded on a ferry or ship or other watercraft, without our permission to do so.
  • r. The vehicle is being towed without our permission.
  • s. The vehicle is carrying any dangerous goods or substances, any flammable items or toxic substances.
  • t. The vehicle is being used in any prohibited manner or area of use specified in your Rental Agreement.
  • u. the damage or loss, whether to the vehicle or to the property of others, is of any of the following types:
    • i. Damage to the top of the vehicle caused by a collision with any overhead obstruction (e.g. bridges, car parks and other low clearance areas), and any resulting damage to any other property.
    • ii. Damage to the undercarriage of the vehicle, from the door seal, top of the front and rear bumper and below, including where no other part of the vehicle is damaged at the same time.
    • iii. Damage caused as a result of loading or unloading or failing properly to secure a load.
    • iv. Damage caused by attaching any equipment to the vehicle (e.g. roof racks, bike racks, trailers), or using that equipment;
    • v. Damage which the driver or any passenger causes deliberately, carelessly, maliciously or recklessly (including mechanical damage).
    • vi. Damage caused by using the wrong type or grade of fuel.
    • vii. Damage or loss caused to the vehicle's windshields, windows or tires which was not the result of a vehicle accident, except where you have purchased Windows and Tires (W&T) or Maximum Coverage (MC), coverages.
    • viii. Damage to or loss of any personal property owned by you or any other driver or passenger of our vehicle, the driver or passenger of another vehicle, or anyone else, including personal property left in a vehicle.
    • ix. Damage to or loss of any items supplied with your vehicle such as keys, tire change equipment or emergency kit.
    • x. Damage to or loss of any equipment you rent, including GPS units, infant, toddler and child seats, mobile phones.
• 10. What happens if there are legal proceedings resulting from an accident involving the vehicle?
  If legal proceedings are threatened or commenced, you must:
  • a. Notify us immediately;
  • b. Allow us to conduct the proceedings on your behalf.
  • c. Not make any admission of liability or offer to settle the proceedings.
  • d. Co-operate fully with us and our legal advisers, as reasonably required.
  • e. If you do not notify us promptly of any claim by a third party against you, any legal costs that you incur before you notify us will be your responsibility.
• 11. When will you charge me, and how much?
  Before your rental begins.
  • a. We will charge your credit card for the full amount of your Estimated Rental Charges as shown on the front page of the Rental Agreement at the time you pick up the vehicle. You can also pay with a pre-paid voucher or in cash (where a cash option is available).
  • b. We will also pre-authorize your credit card, or take a cash deposit from you (where a cash option is available). This is a guarantee deposit that we will apply towards any additional charges for which you are responsible. The amount of the cash deposit we take will vary depending on the vehicle you have rented, the location from which you pick up your vehicle and the type of coverage you have selected.
  • During or after your rental
  • c. We may charge your credit card for any damage amount not covered by the coverage you selected, or you can elect to pay it in cash (where a cash option is available). The amount that we will charge will initially be determined by us when you return the vehicle and charged at a level which we estimate, in good faith, will be sufficient to cover the extent of damage. If the actual costs of or associated with the damage or loss (after crediting any recovery from third parties who may have been at fault) is less than the amount charged to you, we will refund the difference to you within a reasonable time after all costs have been fully quantified and any recoveries received. Alternatively, if we find that the costs of or associated with the damage or loss are not covered by the coverage you purchased, or if we find out about an additional cost only after we have refunded you, we may subsequently charge you more (see section 9 - "When and how would I lose me coverage protection?").
    • a. We may also charge you for any other Rental Charges for which you are responsible (see section 5 - "What charges might I incur in addition to the Estimated Rental Charges?").
    • b. Sometimes when we communicate with you we will know that you need to pay one or more of these amounts in addition to the Estimated Rental Charges. This may happen, for example, if you return the vehicle after the agreed return time. When we know we will have to charge you, we will notify you immediately of that fact and the reason for the charge and, where possible, the amount that we are going to charge or an estimate of that amount. We will, at all times, act reasonably when determining these charges. We will then charge your credit card at the same time as we notify you (or as soon as we have ascertained the exact amount to be charged, which will normally be within 24 hours of you returning the vehicle), unless you pay the charge in cash at that time where a cash option is available. If you have paid a cash deposit, we will deduct the additional charges from that deposit and refund the difference to you by direct deposit or check, usually within 7 days of settling all charges.
    • c. Sometimes when we communicate with you, however, we will not know that additional charges are payable by you until after you have returned the vehicle and left the Brunca Rent a Car location. This may happen, for example, if we discover damage to the vehicle when we inspect it (see section 16 - "What happens after my rental has finished?"), or if we receive a claim from a third party or notice of a fine. In these circumstances we will notify you by email, telephone or mail that we are going to charge your credit card (or deduct the charge from your cash deposit), the reason for the charge and the amount that we are going to charge. We will, at all times, act reasonably when determining these charges. We will give that notification within 24 hours of inspecting the vehicle, or of otherwise becoming aware that a charge needs to be made, and impose the charge at the same time as we notify you. If you do not advise us that you dispute the additional charge within 48 hours we will charge your charge card or deduct the charge from your cash deposit. However, if we reasonably form the view that you are validly disputing an additional charge, we will not charge your charge card or deduct the amount from any cash deposit until we have investigated the disputed matter and confirmed any additional charge to you.
    • d. If you dispute the additional charge amount or the reason for which you will be or have been charged, you can contact the Brunca Rent a Car location that notified you of the charge. We will promptly deal with any dispute and, if we consider, acting reasonably, that any amount should be refunded to you, we will promptly credit that amount to your charge card (or, if your charge card has not yet been charged, we will agree not to charge you that amount) or if you have paid the charge in cash we will refund you by check or direct deposit. If you are dissatisfied with the determination made by the Brunca Rent a Car location, you can contact our Customer Service Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling our USA & Canada Toll Free Number 1-800-381-8087.
    • e. Any other costs reasonably incurred by us in enforcing our rights under these terms and conditions, including any fees or charges imposed by a third party on us or fees incurred by us engaging any debt recovery agency, where you have refused or failed to pay any amount under these terms and conditions.
    • f. You acknowledge that if you fail to pay any amounts as required by these terms and conditions, we may refer that failure and your details to a Credit Reporting Agency.
    • g. Brunca Rent a Car will ask the credit card companies to free the guarantee deposit in the next 24 hours after returning the vehicle if there are no pending fees. Credit Card Companies can take up to 5 working days to free the funds therefore we cannot promise our clients they will receive their guarantee deposit before 5 working days.
• 12. Can Brunca Rent a Car terminate my rental?
  • a. We can terminate your rental if you do not comply with the Rental Agreement, our Terms and Conditions terms and do not promptly rectify the breach after we notify you of it.
• 13. Can I terminate my rental?
  • a. You can terminate your rental at any time but we have a no refund policy if you decide to terminate your rental before the date stated in the Rental Agreement.
• 14. Can I extend my rental?
  • a. You can request an extension by contacting the location from which you rented the vehicle. You must do so 48 hours before the expiry of your Rental Agreement. If we are unable to agree to your request then you must return the vehicle by the time specified in your Rental Agreement. If you do not do so, you will be required to pay additional rental charges (see section 5 - "What charges might I incur in addition to the Estimated Rental Charges?"). If we are able to agree to your request we will take payment at that time for the additional charges resulting from the extension of your rental.
  • b. If you have not returned the vehicle within 24 hours of the end of the agreed rental period, and you have not contacted us to request an extension or to explain why you have not returned the vehicle, we reserve the right to report the vehicle as being stolen.
• 15. What do I have to do when I bring the vehicle back?
  • a. You must make sure that the vehicle and any equipment is in the same condition as when you began your rental (except for fair wear and tear).
• 16. What happens after my rental has finished?
  • a. We will inspect the vehicle as soon as possible after you return it to the location from which you rented it or to another location you have agreed with us. We will normally carry out that inspection on the day you return the vehicle or, when you return the vehicle after hours, or when it needs to be fully cleaned, on the day after you return it.
  • b. We will notify you within 24 hours of inspecting the vehicle if we have any concerns in relation to the condition of the vehicle or any equipment hired as part of your rental.
  • c. We may charge amounts to your credit card or deduct them from your cash deposit (see section 11 - "When will you charge me, and how much?").
  • d. We will refund any deposits that we are holding in relation to your rental and that we no longer require.
  • e. Return of the vehicle to the agreed location and at the agreed time is your responsibility. We may charge you additional fees, such as a Change of Drop-Off Location (CODL), if you return the vehicle to a location that has not been agreed with us. If you return the vehicle to (i) an unmanned location (without our consent) or (ii) outside of location hours, you are responsible for damage to the vehicle that may occur, for any reason, until the next business day when we have had an opportunity to inspect the vehicle.
• 17. What happens if I am unhappy with something to do with my rental?
  • a. You should immediately contact the location from which you rented the vehicle so that we can investigate and address your concerns.
  • b. If that location does not address your concerns satisfactorily, you should contact our Customer Service Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling our USA & Canada Toll Free Number 1-800-381-8087.
• 18. How is my privacy protected?
  • a. We will collect personal information as part of our rental process. Any information we collect will be handled in accordance with our Privacy Policy which you can view on our website.
• 19. What other things do I need to know about my rental?
  • a. Unless we are negligent or as required by law, we will not be responsible for any loss (including loss of profits), damage, costs or expenses which you incur, or death or personal injury to you or any other person, as a result of your rental.
  • b. To the extent permitted by law, our liability pursuant to any relevant Costa Rican law is limited at our option to the replacement, repair or re-supply of the vehicle for the remaining term of your rental or reimbursement of your Rental Charges.
  • c.To guarantee a reservation we require your credit card information (name as appears on card, number, expiration date and security code). If you reside in the US or Canada you may contact us at the following toll free number: 1-800-381-8087 (Monday to Friday from 7:00am to 8:00pm, Saturday from 7:00am to 6:00pm and Sunday from 9:00am to 5:00PM (MT). If not, you may send us your credit card information via-email to This email address is being protected from spambots. You need JavaScript enabled to view it. . If we do not receive this information within 48 hours after the reservation, we will proceed to cancel it.
  • d. A cancelation notice is required at least 72 hours before scheduled arrival in order to avoid one day charge penalty.
  • e. Our vehicles cannot be taken out of Costa Rica.
  • f. These terms and conditions will be interpreted in accordance with, and exclusively governed by, the laws of the Republic of Costa Rica in which you rent the vehicle and the Courts of the Republic of Costa Rica.

We encourage our clientes to read these Terms and Conditions. Brunca Rent a Car reserves the right to make changes to the Terms & Conditions and will take reasonable steps to notify our clients of such changes.